POOP GURU LLC – TERMS OF SERVICE

Effective Date: May 27, 2026

These Terms of Service (“Agreement”) govern all pet waste removal services provided by Poop Guru (“Company”) to the customer (“Client”). By scheduling, purchasing, or using services, Client agrees to these Terms.

ACCESS TO PROPERTY

Client authorizes Company to enter the property for scheduled service. Client is responsible for ensuring all service areas are accessible, safe, and free of hazards, including but not limited to aggressive animals, locked gates, debris, or unsafe conditions.

If the service area is inaccessible at the time of service, the visit may be skipped and the full service charge may still apply. Skipped visits due to inaccessible gates, aggressive animals, unsafe conditions, or other preventable access issues may still count toward the regular billing cycle.

PET SAFETY & AGGRESSIVE ANIMALS

Client is responsible for securing all pets prior to service. Company reserves the right to refuse or discontinue service if conditions are deemed unsafe.

Client must disclose any known aggressive behavior, bite history, or changes in pet conditions.

SCHEDULING & WEATHER

Service dates may be adjusted due to weather, holidays, safety concerns, or events outside Company’s control. Company may reschedule missed visits at its discretion.

No refunds or credits are provided for delays caused by weather or circumstances beyond Company’s control.

PAYMENT TERMS

Client authorizes Company to charge all payment methods on file for recurring services, one-time services, fees, surcharges, late payments, restart fees, prorated charges, and applicable initial cleanup fees.

Recurring services are billed automatically in advance on a monthly basis unless otherwise agreed in writing.

New recurring clients starting mid-month may receive prorated billing for the remainder of the current billing cycle prior to the next scheduled monthly billing date.

Accounts more than fifteen (15) days past due may be suspended or canceled.

All charges are non-refundable once services have been rendered or scheduled within the billing period.

INITIAL CLEANUPS & EXTRA WASTE

FREE INITIAL CLEANUP PROMOTION

From time to time, Company may offer a promotional free initial cleanup for qualifying new weekly recurring service clients.

To qualify, the property must:

• Be 1/8 acre or smaller;
• Have been maintained within the previous four (4) weeks;
• Enroll in weekly recurring service with secure online billing; and
• Meet any other eligibility requirements determined by Company.

Properties with excessive waste accumulation, larger yards, or more than four (4) weeks since the last cleanup are not eligible for the promotional free initial cleanup and may require a separately quoted initial cleanup before recurring service begins.

The free initial cleanup promotion requires a minimum four (4) week service commitment. If Client cancels service before completing the initial four (4) weeks of weekly service, Client agrees that the standard initial cleanup fee of $125 will be charged to the payment method on file.

Company reserves the right to determine eligibility for promotional offers and to modify or discontinue promotions at any time without notice.

SERVICE PAUSES

Clients may request a temporary service pause with advance notice. Service pauses do not guarantee billing suspension unless confirmed by Company in writing.

LIMITATION OF LIABILITY

To the maximum extent permitted by California law, Company is not liable for any damages, injuries, losses, or claims arising from:

• Unsecured gates or fencing
• Escaped pets
• Pre-existing property conditions or damage
• Landscaping, irrigation systems, sprinklers, or yard conditions
• Hidden or hazardous objects in the yard
• Acts of pets, animals, or third parties
• Weather delays or events outside reasonable control

Company’s total liability shall not exceed the amount paid by Client for the most recent billing cycle.

SANITATION & SAFETY CONDITIONS

Company reserves the right to refuse or discontinue service if conditions are unsafe, unsanitary, or hazardous, including but not limited to excessive waste, pests, human waste, needles, biohazards, or dangerous materials.

PHOTOS & SERVICE VERIFICATION

Client authorizes Company to take non-identifying before-and-after photos of service areas, gates, and yard conditions for operational purposes, including service verification, quality control, training, dispute resolution, and customer communication. Photos will focus on the serviced areas and will not intentionally capture people or personally identifiable information.

Client also grants Company permission to use non-identifying before-and-after photos of serviced areas for marketing and promotional purposes, including the Company’s website, social media, and advertising materials. No names, addresses, or other personally identifiable information will be disclosed without the Client’s separate written consent.

PRICE CHANGES

Company may adjust pricing, service areas, or promotional offers with at least fourteen (14) days’ notice to active recurring clients.

CANCELLATION

Either party may cancel recurring service at any time. Cancellation takes effect at the end of the current billing period unless otherwise stated in writing.

Client remains responsible for all charges incurred prior to cancellation, including applicable fees, prorated charges, outstanding balances, and any earned initial cleanup fees.

NO GUARANTEE OF RESULTS

Company does not guarantee complete odor removal, pest prevention, parasite prevention, lawn restoration, or permanent yard cleanliness due to environmental and external factors outside Company’s control.

GOVERNING LAW

This Agreement shall be governed by and interpreted under the laws of the State of California.

ENTIRE AGREEMENT

These Terms represent the entire agreement between Client and Company and supersede any prior agreements, communications, representations, or understandings.